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Frequently Asked Questions

What exactly does Saathi AI do?

Saathi AI is an intelligent health assistant that provides immediate, evidence-based medical information. It can help you understand symptoms, explain medical conditions, suggest wellness practices, clarify medication information, and guide you toward appropriate healthcare resources. Think of it as having a knowledgeable health companion available anytime you have questions about your well-being.

Can Saathi AI diagnose my condition?

No, Saathi AI cannot diagnose medical conditions. We provide educational information and potential insights based on symptoms you describe, but we are not a substitute for professional medical evaluation. For actual diagnoses, treatment plans, or emergencies, you must consult qualified healthcare providers. We always recommend verifying important health information with medical professionals.

Who is behind Saathi AI?

Saathi AI was founded by Mr. Divyansh Shukla, an AI researcher passionate about healthcare accessibility. Our team includes AI engineers, software developers, and a medical advisory board of healthcare professionals who ensure the accuracy and appropriateness of our health information. We collaborate with medical experts to continuously improve our knowledge base and AI responses.

How do I get the most accurate responses?

For best results:

  • Describe symptoms in detail (location, duration, intensity, triggers)
  • Mention relevant medical history or existing conditions
  • Include medications or supplements you're taking
  • Specify your age and gender when relevant
  • Ask specific questions rather than general ones
  • Use the "clarify" feature if the response needs adjustment

What topics can I ask about?

Saathi AI can assist with:

  • Symptom explanations and possible causes
  • Medical condition information and management
  • Medication questions and interactions
  • Wellness and preventive health strategies
  • First aid guidance for minor issues
  • Understanding lab results or medical terms
  • Mental health and emotional well-being support
  • Nutrition and exercise recommendations
  • Healthcare preparation questions

Is there any cost to use Saathi AI?

Saathi AI is completely free to use for basic health guidance and information. We believe in removing financial barriers to health knowledge. There are no subscription fees, hidden charges, or premium tiers. We may offer optional enhanced services in the future, but core health information will always remain accessible without cost.

The AI doesn't understand my question. What should I do?

Try these troubleshooting steps:

  1. Rephrase your question using simpler language or different terms
  2. Break complex questions into multiple simpler ones
  3. Provide more context about your situation
  4. Use the "Start Over" feature to begin a fresh conversation
  5. Check your internet connection for stability
  6. Clear your browser cache if experiencing persistent issues
  7. Contact our support team if problems continue

Do I need to create an account?

Account creation is optional. You can use Saathi AI immediately without any registration. However, creating a free account provides these benefits:

  • Save and review your conversation history
  • Bookmark important health information
  • Set health preferences and reminders
  • Receive updates about new features
  • Access across multiple devices

We never require personal health information for account creation.

How do you protect my health privacy?

We implement multiple layers of privacy protection:

  • End-to-end encryption for all conversations
  • Automatic anonymization removing personally identifiable information
  • No storage of sensitive health data on our servers
  • Regular security audits by independent experts
  • GDPR and HIPAA-compliant data practices
  • No sharing of any user data with third parties
  • Transparent privacy policy detailing all protections

You maintain complete control over your information at all times.

How accurate is the health information provided?

We maintain high accuracy standards through:

  • Continuous training on peer-reviewed medical literature
  • Regular updates with latest clinical guidelines
  • Medical advisory board reviews of all content
  • Multiple verification sources for critical information
  • Transparent sourcing with references available
  • Clear distinction between established facts and general guidance

Important: No AI system is 100% perfect. We encourage users to consult healthcare professionals for serious concerns and always include appropriate disclaimers with our responses.

Direct Support Channels

Choose the assistance method that works best for you

Email Support

contact.saathiai@gmail.com

Detailed inquiries and documentation requests

Response within 24 hours

Live Chat Assistance

Real-time chat with our support team

Available 24/7

Phone Support

+91 8400999966 (Call/WhatsApp)

+91 5223135416 (Landline)

24*7

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Important Information

Saathi AI is an informational tool only: Our AI provides health information and guidance for educational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult with qualified healthcare providers for medical concerns, diagnoses, or treatment plans.